⚠️ Important note: This policy is only for Fresh Coat v2, and does not include Fresh Coat v1. For Fresh Coat v1 warranty information, see our article here.
🐥 In plain English:
Scratched it? Bubbled it? Botched the install? We'll send you a new one.
For two years from the day your Fresh Coat arrives, we'll replace it for any reason at all. You just cover shipping.
You don't have to explain what happened. Scratches, cracks, bubbles, lifting edges, a ruined install, or simply not liking how it looks; it all counts. We won't ask you to prove anything or send the old one back.
🚛 How it works
Email [email protected] with your order number and shipping address.
We'll send you a payment link for shipping — $9 in the US, $16 to most other countries.
Your replacement ships within about 7 business days.
✅ Summary of the fine print (see below for full terms & conditions)
Two years, starting from delivery. Replacements don't restart the clock.
Up to 5 replacements a year. More than enough for normal use — this is just to stop resellers.
One request at a time, and it needs to be for the same model you bought.
Original purchaser only. Buy from us or an authorized reseller, and keep your receipt.
We cover the screen protector, not your phone. Fresh Coat reduces the risk of damage to your display, but no protector eliminates it.
Shipping rates can change. You'll always see the exact price before you pay.
🧑💻 Full Terms & Conditions (The fine print)
Last updated: August 26, 2026
Astro HQ LLC, dba Astropad ("Astropad," "we," "us"), offers a Free Replacement Program (the "Program") to customers who purchase a Fresh Coat v2 screen protector ("Product"). These Terms & Conditions ("Terms") govern participation in the Program. By submitting a replacement request, you agree to these Terms.
1. What the Program covers
For two (2) years from the date of purchase, we will replace your Fresh Coat v2 for any reason — you only pay shipping.
That includes, without limitation:
Scratches, chips, or cracks
Bubbles, lifting edges, or adhesive failure
Application errors, including a protector damaged or wasted during installation
Normal wear, clouding, or reduced clarity over time
No reason at all
We do not require you to explain what happened, and we do not require the damaged Product to be returned unless we specifically request it.
2. Who is eligible
You are eligible if all of the following are true:
You purchased the Product new from Astropad directly or from an authorized Astropad reseller;
You can provide proof of purchase (order number, receipt, or other reasonable evidence);
Your request is made within the two-year coverage period; and
You provide a valid shipping address in a region where we currently ship replacements.
The Program is offered to the original purchaser only and is not transferable. Products acquired second-hand, through unauthorized sellers, or as counterfeit goods are not eligible.
3. Coverage period
Coverage begins on the date of delivery of your original Product and ends twenty-four (24) months later.
Replacement units are covered for the remainder of the original coverage period. Receiving a replacement does not restart or extend the two-year term.
4. Shipping fee
Replacements are free; shipping is not. You pay a shipping and handling fee, quoted at the time of your request and based on your destination. The current fee is $9 USD within the United States and $16 USD for most international destinations. Some destinations may carry a different rate; the exact amount will be shown to you before you pay.
The shipping fee is non-refundable once the replacement has shipped. Shipping and handling fees are subject to change at any time and without notice; the fee in effect at the time you submit your request applies. Any customs duties, import taxes, or brokerage fees assessed by your country are your responsibility.
5. Claim limits and fair use
The Program is intended for personal use of a single device.
You may hold one (1) open replacement request at a time.
Replacements are limited to five (5) per twelve (12) month period per customer, purchase, or household.
Requests must be for the same Product model and size originally purchased. If that model is discontinued or out of stock, we may substitute a comparable or successor product of equal or greater value at our discretion.
We reserve the right to decline requests that, in our reasonable judgment, reflect abuse of the Program, commercial or bulk use, resale of replacement units, or fraudulent claims.
6. What the Program does not cover
The Program covers the Fresh Coat screen protector only. It does not cover:
Your iPhone, its display, or any other device, accessory, or property — including any damage alleged to result from installing, using, or removing the Product;
Products lost or stolen after delivery;
Shipping fees, duties, or taxes;
Any loss of data, loss of use, downtime, or lost profits;
Products purchased outside authorized channels, as described in Section 2.
Astropad makes no representation that the Product will prevent damage to your device. A screen protector reduces the likelihood of certain kinds of damage; it does not eliminate it.
7. How to request a replacement
Email [email protected] with your order number and shipping address.
We will confirm eligibility and send you a payment link for the shipping fee. Replacements typically ship within 7 business days of payment. In some cases we may ask for a photo of the Product or ask you to return it before we ship a replacement.
8. Your legal rights are unaffected
The Program is a voluntary commercial guarantee offered by Astropad in addition to your rights under applicable law. It does not limit, replace, or otherwise affect any statutory rights or remedies you may have as a consumer, including rights relating to goods that are faulty, damaged, or not as described.
Consumers in the European Union, United Kingdom, and other jurisdictions with mandatory consumer protection laws retain all rights granted under those laws regardless of these Terms.
9. Changes to the Program
We may modify or discontinue the Program at any time. Changes will not affect the coverage period of Products purchased before the change takes effect — the Terms in place on your date of purchase govern your Product.
10. Limitation of liability
To the maximum extent permitted by applicable law, Astropad's total liability arising out of or relating to the Program is limited to the purchase price you paid for the Product. Astropad is not liable for indirect, incidental, special, consequential, or punitive damages.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you.
11. Governing law
These Terms are governed by the laws of the State of Minnesota, USA, without regard to its conflict-of-law rules, except where mandatory consumer protection law in your country of residence provides otherwise.
12. Contact
Astro HQ LLC, dba Astropad
PO Box 3347
Minneapolis, MN 55403-0347
USA
[email protected]