📋 Why notifications disappear: Since Luna Display uses screen recording technology, macOS sometimes blocks notifications and sounds as a privacy feature. This can be resolved by adjusting notification settings based on your macOS version.
Understanding the Issue
🔒 Screen Recording Privacy Protection
macOS treats Luna Display as screen recording/mirroring
System automatically disables notifications during "mirroring" to protect privacy
This affects both visual notifications and notification sounds
Solutions by macOS Version
🍎 macOS Big Sur or Older
🍎 macOS Big Sur or Older
Step 1: Configure Do Not Disturb
Go to Apple Menu > System Preferences > Notifications > Do Not Disturb
Turn off Do Not Disturb
Uncheck "When mirroring or to TVs and projectors"
Step 2: Reset Notification Center (if needed)
Open Spotlight (Cmd + Spacebar)
Search for Activity Monitor
Find Notification Center in the process list
Select it and click the X button to stop the process
macOS will automatically restart Notification Center
🆕 macOS Monterey or Newer
🆕 macOS Monterey or Newer
Step 1: Enable App-Specific Notifications
Go to Apple Menu > System Preferences > Notifications
Select each app you want notifications from
Ensure both options are checked:
✅ "Allow Notifications"
✅ "When mirroring or sharing the display"
macOS Monterey or later | macOS Ventura or later |
 |  |
Step 2: Disable Do Not Disturb/Focus
Go to Apple Menu > System Preferences > Notifications and Focus > Focus
Ensure Do Not Disturb is turned off during Luna Display sessions
Check that no other Focus modes are active
Additional Troubleshooting Steps
🔄 System-Level Solutions
🔄 System-Level Solutions
Restart Luna Display Connection
Disconnect and reconnect Luna Display
Close and reopen the Luna Display app
This refreshes the screen recording session
Check Privacy & Security Settings
Go to System Preferences > Security & Privacy > Privacy
Select Screen Recording from the left sidebar
Ensure Luna Display is checked and enabled
📱 App-Specific Configurations
📱 App-Specific Configurations
Critical Apps to Configure
Messages: Enable for text notifications
Mail: Allow email alerts
Calendar: Permit event reminders
Slack/Teams: Ensure work communication notifications
Third-party apps: Check each app individually
Notification Styles
Set notification style to Alerts (not Banners) for persistent visibility
Enable Sound for audio cues
Configure Badge app icon for visual indicators
🎯 Advanced Settings
🎯 Advanced Settings
Focus Mode Considerations
Create a custom Focus mode for Luna Display usage
Allow specific apps and contacts during this mode
Schedule Focus modes to avoid conflicts
Notification Scheduling
Check Notification Summary settings
Ensure time-sensitive notifications aren't grouped
Configure Scheduled Summary appropriately
⚠️ Important: Some enterprise or school-managed Macs may have additional restrictions that prevent notification modifications. Contact your IT administrator if settings appear locked or grayed out.
Verification Steps
✅ Test Your Configuration
Send yourself a test notification (email, message, etc.)
Verify both visual and audio notifications appear
Test during active Luna Display session
Check multiple app types for consistency
🔍 Monitor Notification Center
Swipe from right edge of screen to open Notification Center
Verify recent notifications appear in history
Check if notifications are being received but not displayed
💡 Tip: Create a dedicated user account for Luna Display sessions with optimized notification settings if you frequently switch between mirrored and non-mirrored usage.
🆘 Still having issues?
Contact our support team with your macOS version and specific apps affected for personalized troubleshooting assistance.