📦 Need to return an Astropad product? Products purchased from our website can be returned within 30 days of delivery. Fill out our return form with your order number to start the process.
💡 Key return info:
30-day window: Returns accepted within 30 days from delivery date
Website purchases only: Third-party purchases (Amazon, etc.) follow their policies
Return form required: Use our form with original order number
Shipping costs: Not refundable, return shipping varies by location
Return Eligibility
✅ Eligible Returns
Time limit:
30 days from delivery for exchanges or refunds
Must request return within this window
Purchase source:
Website purchases only: Products bought directly from our website
Original order number required: Must provide order details
❌ Not Eligible
Third-party purchases: Items bought from Amazon or other resellers
After 30 days: Returns requested beyond the 30-day window
Shipping charges: Original shipping costs are not refundable
Return Process
📝 Starting Your Return
Step 1: Submit Return Request
Fill out our Refund & Return Request Form
Required information: Original order number
Processing: Our Support Team will review your request
Step 2: Wait for Approval
Review time: Support Team will evaluate your return request
Instructions: If approved, return instructions will be emailed to you
Next steps: Follow the specific instructions for your region
Return Shipping
🇺🇸 US Returns
Return label process:
Provided by us: Return label will be emailed to you
Cost: Return shipping cost deducted from your refund
Processing: Deduction happens once return is received and processed
🇪🇺 EU/UK Returns
Customer responsibility:
Generate your own label: Customer must create return shipping label
Package requirements: Include order number and customer name inside package
Shipping cost: Customer pays for return shipping
Third-Party Purchases
🛒 Amazon and Other Resellers
If you purchased from a third-party seller:
Contact the seller directly: Amazon or other reseller
Follow their policies: Each reseller has their own return process
We cannot process: Returns for third-party purchases must go through original seller
Different terms: Return windows and policies may vary
Important Notes
⚠️ Return Policy Details
Non-refundable items:
Shipping charges: Original shipping costs are not refunded
Return shipping: May be deducted from refund (US) or paid by customer (EU/UK)
Processing time:
Review period: Returns are subject to approval
Warehouse processing: Refunds processed after warehouse receives and inspects return
Timeline: Allow time for shipping and processing
❓ Need More Assistance?
Return questions:
Start with form: Use our Refund & Return Request Form first
Support contact: Our Support Team will respond with next steps
Order details: Have your original order number ready
Third-party purchases:
Amazon support: Contact Amazon customer service
Other resellers: Check with your original purchase location
💡 Tip: Keep your order confirmation email handy - you'll need the order number to start your return.