Quick Answer
30-day return window from delivery date for purchases from our website
Fill out our return form with your order number and email
US customers: We provide a return label (cost deducted from refund)
EU/UK customers: You create your own return label
Third-party purchases: Contact the seller directly (Amazon, etc.)
Need to return your Luna Display? We've got you covered!
📋 Return Policy Overview
Returns are available for products purchased directly from our website within 30 days of delivery.
What's covered:
Luna Display products bought from astropad.com
30 days from your delivery date (not order date)
Exchanges or full refunds are available if eligible
What's not covered:
Products from Amazon or other third-party sellers (must go through them directly)
Returns requested after 30 days unless there is an item defect
Original shipping charges (these stay non-refundable)
🚀 How to Start Your Return
Need your order details handy? Check your email confirmation for the order number.
Fill out our return form: Return Request Form
You'll need:
Your original order number
The email address used for your purchase
Wait for confirmation - our Support Team will email you with next steps
🌍 Return Process by Region
US Returns
US Returns
We make it easy with a prepaid return label
Return label provided: We'll email you a prepaid shipping label
Return cost: Shipping cost paid at checkout is not refundable
Just pack and ship: Use our label and drop off at any carrier location
EU/UK Returns
EU/UK Returns
You handle the return shipping, but the process is still simple
Create your own label: Use your preferred shipping method
Include required info: Put your order number and full name inside the package
Ship to our address: We'll provide the return address in your confirmation email
🛒 Third-Party Purchases
Bought from Amazon, Best Buy, or another retailer?
You'll need to contact them directly:
We can't process returns for third-party purchases
Each retailer has their own return policy and timeline
Check with Amazon, Best Buy, or wherever you purchased for their specific process
⏰ What Happens Next?
Once we receive your return:
Processing time: Usually 3-5 business days after we receive it
Refund method: Back to your original payment method
Email confirmation: You'll get an update when your refund is processed
📝 Important Notes
Timing matters:
Your 30-day window starts from delivery date, not order date
Weekend and holiday deliveries count toward your return period
Condition requirements:
Items should be in original condition when possible
Include all original packaging and accessories
Shipping charges:
Original shipping costs are never refundable
💡 Pro Tip: Keep your order confirmation email handy - you'll need that order number to start your return!
Questions about your specific return? Our Support Team is here to help once you submit your return request form.