How does shipping work?
Orders are typically processed within 1-2 business days.
Orders to the UK and EU are fulfilled from our UK or Netherlands Huboo centers.
UK orders: shipped via Evri
EU orders: shipped primarily via PostNL (with handoff to local carriers)
Orders to all other countries are shipped from our US fulfillment center:
Standard shipping: DHL Global Mail Services
Expedited shipping: FedEx
US Domestic Orders
US sales tax will vary depending on your state and is calculated at checkout. Standard shipping orders usually take 3 to 5 business days to be delivered once orders have shipped.
International Orders
Shipping rates will vary depending on your country and are calculated at checkout. International orders may be subject to your country's import fees, duties, taxes, and/or brokerage fees. Customers are responsible for these fees. Standard shipping orders usually take 14-21 business days to be delivered once shipped.
We do not mark packages as gifts.
*We have a fulfillment center in the UK that will fulfill orders shipped to the UK and EU. Any VAT or fees pertinent to a specific country in these regions will be calculated at checkout. For all other countries, customers are responsible for any import duties, taxes, or fees to release packages from customs.
What should I do if my order was not delivered?
If your order has not arrived or if tracking shows as delivered but you did not receive anything, contact your local postal service first to see if they have any information about the package. If your local post is unable to help, contact us with your order number for further assistance.