Astropad values transparency and customer satisfaction. This article outlines the company’s refund policy regarding the following:
Shipping charges
Conditions for reimbursement when returning incorrect items
Refund Policy for Standard Returns
When returning a product, such as a Luna Display, please note the following refund conditions:
Product Cost Refund: Approved refunds for returned products are issued to the original payment method that was used for the purchase. Customers will be reimbursed for the cost of the product itself.
Non-Refundable Shipping Charges: Shipping charges incurred during the original purchase are non-refundable. This policy applies to both domestic and international orders.
Refund Policy for Incorrect Items
Astropad takes responsibility for errors in order processing. If we accidentally ship an incorrect item to you, we will cover the cost of returning that item if necessary.
These errors will be handled on a case-by-case basis, so please reach out to our support team via chat or email with the following:
Your order number
Details about the error
Confirm the correct item
Confirm your shipping address
After reviewing your order, our team may provide a refund or ship you the correct item, based on the information provided and customer request.
Key Notes
Make sure to follow the specified return process to prevent delays in processing your refund.
For standard returns, ensure the product is returned in its original condition and within the stated return period to qualify for a refund.
By adhering to these guidelines, customers can ensure a smoother returns and refund process. For further questions or assistance, feel free to contact Astropad's customer support team.