💡 Key shipping info:
Processing time: 1-2 business days
US delivery: 3-5 business days after shipping
International delivery: 14-21 business days (may be longer)
Import fees: Customer responsibility for international orders
Shipping countries: Check our supported countries list
Carriers: UK/EU ship regionally (Evri, PostNL). All other countries ship from the US via DHL Global Mail (standard) or FedEx (expedited).
📮 How Shipping Works
Standard shipping method:
Processing: Orders are processed within 1 to 2 business days
UK and EU orders:
Fulfilled from our UK/EU facilities
UK: shipped with Evri, final delivery by Evri
EU: shipped primarily with PostNL, final delivery may hand off to a local carrier
All other countries:
Fulfilled from our US warehouse
Standard: DHL Global Mail picks up at our US facility, DHL transports to the destination country or state, final delivery by the local postal service
Expedited: shipped with FedEx
Expedited shipping:
Delivery: Faster than standard shipping options
Carrier: Shipped via FedEx for faster delivery
Processing: Same 1-2 business day processing time
⚠️ Note: Some shipping delays may occur due to ongoing global shipping impacts outside of our control.
US Domestic Orders
Sales tax:
Varies by state: US sales tax calculated based on your state
Checkout calculation: Tax amount shown at checkout before payment
Delivery timeline:
Standard shipping: 3-5 business days after order ships
Processing included: Plus 1-2 business days processing time
🌍 International Orders
Shipping costs:
Varies by country: Rates calculated based on destination
Checkout display: Shipping cost shown before payment completion
Delivery timeline:
Processing time: Plus 1-2 business days processing
Standard shipping: 14-21 business days after order ships
Potential delays: Some orders may take longer due to local carrier conditions or customs
Import fees and duties:
Customer responsibility: Import fees, duties, taxes, and brokerage fees
Country-specific: Fees vary by destination country regulations
Not included: These fees are separate from shipping costs
No gift marking: We do not mark packages as gifts
Canadian customers: Orders ship from the U.S. — duties/taxes are assessed at delivery by Canadian customs and collected by the carrier. We don’t collect these fees at checkout.
Regional Fulfillment (EU and UK)
UK and EU Orders
Fulfilled from our UK/EU facilities
UK shipments: delivered by Evri
EU shipments: shipped primarily by PostNL, with handoff to local carriers as needed
VAT and applicable fees are calculated at checkout
No additional import duties for UK/EU customers when fulfilled within the region
Special fulfillment:
UK fulfillment center: Orders to UK and EU fulfilled from UK location
VAT calculation: VAT and applicable fees calculated at checkout
Included fees: No additional import duties for UK/EU customers
All other countries
US fulfillment: Shipped from US fulfillment center
Customer responsibility: Import duties, taxes, and customs fees
Standard shipping uses DHL Global Mail with handoff to the local postal service for final delivery
Expedited shipping uses FedEx
📋 Delivery Issues: If Your Order Doesn't Arrive
First steps:
Check tracking: Review tracking information for package status
Contact local postal service: Check with your local post office first
Verify address: Ensure delivery address was correct
If package shows delivered but not received:
Check with neighbors: Package may have been delivered to wrong address
Look around property: Check porches, mailboxes, or secure areas
Contact local postal service: They may have additional delivery information
Getting help:
Local post first: Always contact your local postal service initially
Our support: If local post can't help, contact us with your order number
Required info: Have your order number ready when contacting support
🗺️ Where We Ship
Check our complete list of shipping countries to confirm we ship to your location.
Note: Shipping availability and costs vary by country. All rates and delivery times are calculated at checkout based on your specific location.
📦 Where Your Order Ships From
Your order ships from different fulfillment centers depending on your location:
Huboo UK ships to:
United Kingdom
Guernsey
Jersey
Huboo Netherlands ships to:
All European Union countries
Norway
Switzerland
ITB (United States) ships to:
United States
Canada
Mexico
Central and South America
Asia
Pacific regions
All other international countries not listed above
Why does this matter? We want to be transparent. Your shipping speed, costs, and customs procedures depend on which fulfillment center handles your order. Orders shipping from a fulfillment center in your region typically arrive faster and may have lower customs fees.
Important Notes
⚠️ Shipping Policies
What to expect:
Processing delays: Possible during peak seasons or global events
Customs processing: International orders may be delayed at customs
Tracking updates: May be slower for international deliveries
Weekend/holiday impact: Shipping times don't include weekends or holidays
Customer responsibilities:
Import fees: All international import duties and taxes
Accurate address: Providing correct and complete shipping address
Package retrieval: Collecting packages from local postal service if needed