Quick answer
📦 Need shipping information for Luna Display? Orders are processed within 1-2 business days and shipped via DHL Global Mail Services (standard) or FedEx (expedited). Delivery times and fees vary by location.
💡 Key shipping info:
Processing time: 1-2 business days
US delivery: 3-5 business days after shipping
International delivery: 14-21 business days (may be longer)
Import fees: Customer responsibility for international orders
Shipping countries: Check our supported countries list
📮 How Shipping Works
Standard shipping method:
Processing: Orders processed within 1-2 business days
DHL pickup: DHL Global Mail Services collects from US fulfillment center
International transport: DHL transports package to destination country
Local delivery: Package transferred to local postal service for final delivery
Expedited shipping:
Carrier: Shipped via FedEx for faster delivery
Processing: Same 1-2 business day processing time
Delivery: Faster than standard shipping options
⚠️ Note: Some shipping delays may occur due to ongoing global shipping impacts.
🇺🇸 US Domestic Orders
Sales tax:
Varies by state: US sales tax calculated based on your state
Checkout calculation: Tax amount shown at checkout before payment
Delivery timeline:
Standard shipping: 3-5 business days after order ships
Processing included: Plus 1-2 business days processing time
🌍 International Orders
Shipping costs:
Varies by country: Rates calculated based on destination
Checkout display: Shipping cost shown before payment completion
Delivery timeline:
Standard shipping: 14-21 business days after order ships
Potential delays: Some orders may take longer due to COVID-19 impacts
Processing time: Plus 1-2 business days processing
Import fees and duties:
Customer responsibility: Import fees, duties, taxes, and brokerage fees
Country-specific: Fees vary by destination country regulations
Not included: These fees are separate from shipping costs
No gift marking: We do not mark packages as gifts
Regional Fulfillment
🇬🇧 UK and EU Orders
Special fulfillment:
UK fulfillment center: Orders to UK and EU fulfilled from UK location
VAT calculation: VAT and applicable fees calculated at checkout
Included fees: No additional import duties for UK/EU customers
All other countries:
US fulfillment: Shipped from US fulfillment center
Customer responsibility: Import duties, taxes, and customs fees
Delivery Issues
📋 If Your Order Doesn't Arrive
First steps:
Check tracking: Review tracking information for package status
Contact local postal service: Check with your local post office first
Verify address: Ensure delivery address was correct
If package shows delivered but not received:
Check with neighbors: Package may have been delivered to wrong address
Look around property: Check porches, mailboxes, or secure areas
Contact local postal service: They may have additional delivery information
Getting help:
Local post first: Always contact your local postal service initially
Our support: If local post can't help, contact us with your order number
Required info: Have your order number ready when contacting support
Supported Countries
🗺️ Where We Ship
Check our complete list of shipping countries to confirm we ship to your location.
Note: Shipping availability and costs vary by country. All rates and delivery times are calculated at checkout based on your specific location.
Important Notes
⚠️ Shipping Policies
What to expect:
Processing delays: Possible during peak seasons or global events
Customs processing: International orders may be delayed at customs
Tracking updates: May be slower for international deliveries
Weekend/holiday impact: Shipping times don't include weekends or holidays
Customer responsibilities:
Import fees: All international import duties and taxes
Accurate address: Providing correct and complete shipping address
Package retrieval: Collecting packages from local postal service if needed