Quick answer:
Hold Option while opening Luna app on Mac, or go to Preferences > General > Reset to Factory Settings on Windows.
When to factory reset
Try this if you're seeing:
Frequent disconnections 📶
Touch or input not responding properly 👆
Connection errors that won't go away ❌
App settings not saving 💾
How to reset
Mac
Mac
Quit Luna app, then hold Option key while reopening it. You'll see a reset prompt:
Windows
Windows
Click the ☰ menu > Preferences > General tab > Reset to Factory Settings:
After resetting, you'll need to set up your preferences again, but this often resolves persistent issues that other troubleshooting methods cannot fix. ✅
Still having problems?
Contact support for more help! 💬