Quick Answer
Use 5GHz Wi-Fi instead of 2.4GHz to avoid Bluetooth interference
Get closer to your router or move the router to a central location
Restart your router and devices if you notice sudden performance drops
Reduce network congestion by disconnecting unused devices
Consider wired connections (USB, Ethernet, Thunderbolt) for best performance
Getting choppy performance or lag with your Luna Display? Wireless issues are usually fixable with a few tweaks! Your local network setup makes a huge difference, even if your internet speed tests look great.
🌐Why Wireless Performance Varies
Luna Display depends on your local network, not your internet speed
Your Luna Display communicates directly between devices on your local network. This means:
❗Internet speed ≠ Luna Display performance
A fast internet connection doesn't guarantee smooth Luna performance
Local network conditions matter way more than your download speeds
Every home network setup is unique
Common factors affecting performance:
Number of devices connected to your router
Physical obstacles (walls, floors, metal objects)
Interference from other wireless signals
Even weather conditions can play a role!
⚡Instant Performance Boosters
Switch to 5GHz Wi-Fi
This single change often fixes most wireless issues
Why 5GHz is better:
Less crowded than 2.4GHz (fewer devices competing)
No Bluetooth interference (AirPods, Apple Pencil, etc. use 2.4GHz)
Better performance for Luna Display specifically
How to switch:
Look for "5G" or "5GHz" network in your Wi-Fi settings
Check your router settings to prioritize 5GHz
Consider disabling 2.4GHz entirely (check router manual)
📍 Optimize Your Physical Setup
Location, location, location!
Device positioning:
Move closer to your router when possible
Reposition your router to a central, elevated location
Remove obstacles between devices and router
Avoid interference sources (microwaves, baby monitors)
📱 Reduce Network Congestion
Less competition = better performance
Disconnect unused devices temporarily while using Luna
Pause streaming on other devices (Netflix, YouTube, etc.)
Check for background downloads on connected devices
🔧Quick Fixes for Sudden Issues
When Luna was working fine but suddenly gets sluggish
Router Restart (Most Effective)
Router Restart (Most Effective)
Unplug your router completely
Wait 30 seconds
Plug it back in and wait for full startup
Test Luna Display once Wi-Fi reconnects
Device Restart
Device Restart
Restart your Mac/PC completely
Restart your iPad by powering off and on
Relaunch Luna Display on both devices
Check for Interference
Check for Interference
Turn off nearby Bluetooth devices temporarily
Move away from microwaves or other 2.4GHz sources
Check if others' networks are causing congestion
🔌 When to Consider Wired Connections
Sometimes wireless just isn't enough for your needs
Wired connections give you:
1-4ms latency vs 7-25ms wireless
Rock-solid stability regardless of network conditions
No interference issues at all
Wired Options Available
Wired Options Available
Mac-to-iPad or PC-to-iPad:
USB data cable (simple and effective)
Mac-to-Mac:
USB cable (requires macOS 10.15+)
Ethernet cable (direct or through router)
Thunderbolt cable (fastest option)
PC-to-Mac:
Ethernet cable (direct or through router)
Thunderbolt cable (not recommended for PC due to possible performance issues)
🎯Understanding the 5GHz Advantage
Why we're so insistent about 5GHz
The 2.4GHz problem:
Crowded frequency - everything uses it
Bluetooth interference - AirPods, Apple Pencil, wireless mice
Household device interference - microwaves, baby monitors
Slower speeds and more connection drops
The 5GHz solution:
Less crowded frequency band
No Bluetooth conflicts (Bluetooth only uses 2.4GHz)
Better range for high-bandwidth activities
Dramatically improved Luna Display performance
📡 Router Upgrade Considerations
If you're still having issues, your router might be the bottleneck
Modern router features that help:
Wi-Fi 6 (802.11ax) - latest and greatest
Wi-Fi 5 (802.11ac) - minimum recommended
Dual-band or tri-band - separates device traffic
Signs you need a router upgrade:
Only supports 802.11n or older
Frequent disconnections across all devices
Poor signal strength throughout your home
💡 Pro Tip: Even small changes like switching to 5GHz or moving closer to your router can transform your Luna Display experience from frustrating to fantastic!
Still having wireless issues?
Consider trying a wired connection temporarily to see if that solves the problem - it helps isolate whether the issue is wireless-specific or something else.
If a connecting over cable doesn't help, get in touch with our support team, and be sure to include the following information:
Device specifications (year, model, etc)
Current operating systems
Whether you have tried a cable, and the cable type
Details about your issue and any relevant screenshots or videos