Quick answer:
Make sure these basics are covered:
Luna Display hardware is plugged directly into your Mac/PC port
Both devices are on the same WiFi network and bandwidth (5GHz vs 2.4GHz)
WiFi is enabled on both devices
Correct Luna apps are running on both devices
No firewall or security programs are blocking the connection
Try these solutions
Restart everything: Restart both your primary device and secondary device, plus your router
Cable kickstart: Connect your Mac/PC and secondary device with a USB, Ethernet, or Thunderbolt cable first to establish the connection, then unplug once connected
Manual connection: Use Manual WiFi connection in Luna Display (see instructions below)
Manual WiFi Connection
When automatic connection isn't working, try a manual connection:
At the connection screen, click "Connect info" to open the connection options window.
Click "WiFi Manual Connect" to get your connection details.
Now connect your secondary device:
iPad: Scan the QR code with your camera
Mac: Enter the numbers from section D
Your connection numbers will be different from any examples shown.
Why WiFi connections fail 🤔
Network setups vary widely, and several things can interfere:
Security software like antivirus, firewall, or VPN on your Mac/PC can block WiFi connections.
Router restrictions might disable Apple Bonjour (which Luna uses for device discovery) or prevent devices on the same network from talking to each other.
Ad-Hoc Networks have connection limitations due to Apple restrictions - results may vary based on your system specs.
Still stuck? Our support team can help troubleshoot your specific network setup! 💬