Quick answer
💻 Luna Display installation failing on Windows? Download from our official downloads page and run the Setup Wizard with administrator privileges.
Remove any old versions first if installation continues to fail.
⚠️ Common issues:
Admin privileges: Installation requires administrator access
Old versions: Previous Microsoft Store versions may conflict
Download source: Use official downloads page only
System requirements: Ensure Windows 10/11 compatibility
Installation Process
📥 Standard Installation Steps
Follow these steps for a successful installation:
Download: Get Luna Display for Windows from the official downloads page
Run Setup Wizard: Launch the Luna Display Setup Wizard
Choose location: Select installation folder (default:
C:\Program Files\Astropad\Luna Display\)
Install: Click Install to begin installation
Complete: Click Finish when installation is complete
💡 Pro tip: Always download from the official Astropad downloads page to ensure you have the latest version.
Troubleshooting Installation Issues
🔐 Administrator Privileges Required
Luna Display needs admin access to install properly:
Requirement: Administrator privileges needed for support components
Solution: Ensure you're logged in as an administrator
Alternative: Right-click installer and select "Run as administrator"
🗂️ Old Version Conflicts
Previous installations may cause conflicts:
Issue: Old Microsoft Store versions can interfere with new installation
Solution: Remove old versions before installing the new app
Note: Earlier versions used different installer methods
⁉️ Missing Dependencies
If you encounter errors such as:
"Something went wrong"
Error 1403
Error 1622
Our app was unable to fully install Apple's USB drivers.
✅ Solution: Install iTunes for Windows, open the iTunes app, and agree to any terms. This will install and enable the missing drivers.
Removing Luna Display
🗑️ Uninstalling Luna Display
If you need to remove Luna Display before reinstalling:
Open Settings: Go to Windows Settings
Navigate to Apps: Select Apps or Apps & features
Find Luna Display: Locate Luna Display in the app list
Uninstall: Click Luna Display → Uninstall
💡 Complete removal: This ensures a clean installation when you reinstall the latest version.
Additional Troubleshooting
🔧 Still Having Issues?
If installation problems persist:
Check system requirements:
Windows 10 (64-bit, Build 1809 or newer) or Windows 11
Administrator access
Sufficient disk space
Common solutions:
Restart computer before attempting installation
Temporarily disable antivirus during installation
Clear browser cache if download seems corrupted
Download fresh installer from official source
Windows-specific fixes:
Run Windows Update to ensure system is current
Check Windows Installer service is running
Verify .NET Framework is installed and updated
❓ Need More Help?
If you're still experiencing installation issues, contact our support team with:
Your Windows version
Error messages (if any)
Steps you've already tried