📋 Important note: If you're using a company-provided computer, check with your IT department before setting up Luna Display. Corporate security measures may block connections or require special configuration.
Common Corporate Restrictions
🔒 VPN Interference
VPNs are not officially supported with Luna Display and can cause connection issues.
Why VPNs cause problems:
Reroute network traffic through external servers
Hide actual IP addresses from local network
Create additional latency and connection barriers
Solutions:
Disable VPN while using Luna Display (if company policy allows)
Try a wired connection (may still be blocked by VPN settings)
Consult IT about VPN exceptions for Luna Display
🛡️ Firewall Restrictions
Luna Display should automatically be allowed through standard firewalls, but corporate security may block it.
Ask IT to whitelist:
Luna Display application
Apple Bonjour service
Astropad applications and services
🚧 Client Isolation & Device Siloing
Corporate networks often isolate devices to prevent inter-device communication.
Common isolation settings:
AP (Access Point) isolation enabled
Device-to-device communication blocked
Network segmentation policies
⚙️ Solution: Request IT to create exceptions for your devices or provide a dedicated network segment.
📹 Screen Recording Policies
Some companies restrict screen recording capabilities, which Luna Display requires for display sharing.
Important clarification:
Luna Display does not store or record your screen content
It only transmits display data in real-time to your iPad or Mac
No data is saved, uploaded, or permanently recorded
Public Network Challenges
🏨 Hotel, Coffee Shop, University Networks
Public networks typically have strict security settings that block device communication.
Alternative connection methods:
Wired connections: USB, Ethernet, or Thunderbolt
Peer-to-Peer mode: iPad or Mac only, requires iOS 13/macOS 10.15+
Additional Enterprise Considerations
⚠️ Security note: Luna Display operates locally on your network and doesn't transmit data to external servers during normal operation, which may help address IT security concerns.
💼 Mobile Device Management (MDM)
If your devices are company-managed:
Check if Luna Display app installation is permitted
Verify network access policies don't block the app
Confirm screen sharing permissions are available
🔐 Certificate-Based Authentication
Some corporate networks require device certificates:
Ensure your devices have proper certificates installed
Verify certificate validity and expiration dates
Check if Luna Display needs certificate exceptions
📊 Bandwidth Management
Corporate networks may have traffic shaping policies:
Luna Display requires consistent bandwidth for smooth operation
Quality of Service (QoS) rules may deprioritize media streaming
Consider requesting priority for Luna Display traffic
🔄 Regular Security Updates
Corporate security policies change frequently:
Previously working configurations may stop functioning after updates
Network access rules may be modified without notice
Maintain communication with IT for ongoing support
💡 Tip: If possible, work with your IT department to create a documented configuration that complies with company policies while enabling Luna Display functionality.
Need more help?
Feel free to reach out to our support team with any additional security questions you or your IT department may have!