How do I locate and redeem the activation or license code for my digital planner?
If you have purchased a digital planner but cannot find your activation or license code, there are several steps you can follow to locate and redeem it successfully.
Step 1: Find the Missing Email
The activation or license code is typically sent to the email address you provided at the time of purchase. Here's what you can do if you don't see this email:
Search All Email Folders - Check your Spam, Junk, and Promotions folders, as the email might have been accidentally filtered there. - If your email provider offers a focused inbox (e.g., "Focused" and "Other"), review both tabs for the message. - Use the search bar in your email application to look for keywords such as "activation code," "license code," "digital planner," or the name of the store.
Verify Your Email Address - Ensure that you are checking the email account used during checkout. - Confirm that your email account is active and can receive messages.
Request a Resend - You can ask to speak to a teammate of our team and we'd be happy to look your code up for you.
Step 2: Redeem Your Activation or License Code
Once you have obtained your activation or license code, follow the steps below to redeem it on your device. Instructions may vary slightly depending on the platform you are using.
For Redeeming on an iPad
Open the App Store application.
Tap your profile icon located in the top-right corner.
Select “Redeem Gift Card or Code.”
Choose the option to “Enter Code Manually.”
Input your activation or license code.
Tap "Redeem," then proceed to install or open your purchased planner to access the full features. Most codes activate services for one year from the date of redemption.
Final Notes
If you continue to experience issues locating or redeeming your activation/license code, reach out to the support team of the store or app where the purchase was made. Provide them with your email address and, if required, proof of purchase to assist in resolving the issue. By following these steps, you should be able to successfully locate and redeem your activation or license code to unlock your digital planner's full features.
If you continue to have trouble activating your code, please ask to speak to a member of our team and we'd be happy to help!