Your Rock Paper Pencil is covered under warranty for 6 months from the date it was delivered. If something's wrong with the product itself, we'll sort it out.
Try this first
If your protector has lost its texture or stickiness, clean it with 70% isopropyl alcohol and let it dry fully. That brings most protectors back. If it still isn't right afterwards, it may be a warranty issue.
What the warranty covers
Within 6 months of delivery, these count as warranty issues:
Noticeable scratching
Loss of texture, where cleaning doesn't restore it
Loss of stickiness, where cleaning doesn't restore it
Arrived damaged
What isn't covered by the warranty
Accidental damage, such as a broken Apple Pencil tip from a drop, or a protector creased or damaged by an iPad case. Normal wear beyond the warranty period isn't covered either.
If you ordered the wrong size for your iPad, that's not a warranty issue, and we can help you swap it. See How do I start a return or exchange?
How to make a warranty claim
Email us at [email protected] with your order number.
Tell us what's wrong.
Send a photo of the issue. We need this to process any claim involving visible damage.
What happens next
We'll review your claim and get back to you. If it's approved, we'll arrange a replacement and send you the details.
Did you purchase Rock Paper Pencil on Amazon or from another third-party reseller? Let us know where you bought it and we'll tell you what we can do.
For the full legal warranty terms, see What is the warranty for Rock Paper Pencil?