Quick answer
📋 How do I manage my subscription?
Apple App Store subscribers: Cancel using your iPhone/iPad settings or via Apple's "Report a Problem" website. Step-by-step instructions are provided below.
Website subscribers: Cancel directly via the Astropad Account Management page—detailed instructions follow.
Check status anytime: Log into your Astropad Studio account and click Subscription.
🍎 If you subscribed through the Apple App Store
If your subscription was purchased through the App Store, you'll need to manage it directly on your iPhone or iPad. Apple handles all billing, cancellations, and refunds.
iPhone/iPad Steps:
Open Settings on your iPhone or iPad.
Tap your name at the top and select Subscriptions.
Locate Astropad Studio and tap it.
Select Cancel Subscription and confirm your selection.
📖 For full instructions, visit Apple's support page: Manage subscriptions in the App Store
Alternatively, you can use Apple’s Report a Problem website to cancel your subscription. Log in and navigate to your Astropad subscription to proceed.
⚠️ Important: We do not have access to your payment, receipt, or Apple ID information. All changes must go through Apple directly.
🌐 If you subscribed through our website
If you purchased your subscription through our website, you can manage your subscription at the Astropad Studio Account Management page. Just enter the email address you used to subscribe:
Steps to Cancel:
Log in to your account on the Astropad website.
Access the Billing Account Portal.
Go to Account/Subscriptions.
Identify your active subscription and proceed to cancel it.
💡 Check your status anytime: You can also check your subscription status at any time by logging into your Astropad Studio account and clicking on Subscription at the top.
Resolving Overlapping Subscriptions:
If you have both an Apple subscription and a website license, first cancel the Apple subscription through Apple as described above.
Request a refund for the Apple charge through their Report a Problem website.
Once canceled, continue using your active website subscription without conflicts.