When managing your Astropad Studio subscription, you may encounter issues such as failed payment methods after a free trial. Here we explain the common reasons behind such issues and guide you on how to prevent and resolve them, including steps to update your payment method.
Why Payments Fail After a Free Trial
There are a few key reasons why your payment method might fail when your free trial ends:
Delayed Payment Verification: - During the trial, the Astropad system does not verify or charge the payment method linked to your account. Verification and actual charges occur only at the end of the trial. If the provided payment method is invalid or has restrictions, the payment may fail.
Fraud Detection Flags: - Certain payment methods can be flagged by Astropad’s fraud protection system. If flagged as potentially fraudulent, the subscription will be deactivated, and the payment won’t be processed. This system ensures account security but may result in unintended disruptions for some users.
How to Update Your Payment Method
If your payment method fails or you want to change it to avoid further issues, follow these steps depending on how you initially subscribed:
Subscriptions via Google or Email:
Log in to the Astropad customer portal ("Manage My Account")
Navigate to the billing section and update your payment method
Subscriptions via Apple App Store:
Open your iPad Settings
Navigate to Apple ID > Subscriptions
Locate your Astropad subscription and update the payment details directly in your Apple ID settings.
Preventing Post-Trial Payment Issues
To avoid disruptions with subscription payments:
Ensure the payment method linked to your account is valid, active, and has sufficient funds before the free trial ends.
If using a gift card or non-standard payment method, confirm that it is acceptable by reviewing Astropad’s payment policies.
Regularly monitor the payment email notifications from Astropad to stay informed about any potential payment issues.
Contact Support for Further Assistance
If you continue to experience issues updating your payment method or resolving payment failures, Astropad’s support team is available to assist you via chat or email. Ask to speak with a support team member and provide the email that your subscription is under.