What Can I Do if I Can't Cancel My Order Because It Has Shipped?
If your order has already shipped, cancellation is generally no longer possible. However, if the order is incorrect or shipped, you still have multiple options to address the issue, including waiting for delivery and requesting an exchange or refusing the shipment before delivery.
Initiate a Return After Delivery
Refuse the Shipment
If the courier contacts you before delivery, you can refuse the shipment. The package will be returned to the sender, and once received, a reshipment of the correct item can be arranged.
If the order has already been delivered to your address and is incorrect (e.g., you selected the wrong iPad model), you can still return it to receive a refund or replacement. Follow these steps to complete the process:
Follow the instructions in our guide here: How do I start a return or exchange?
Prepare the package for return by following the provided guidelines (e.g., attaching a return label).
Drop off the package at the specified location or arrange for carrier pickup, as outlined in the return instructions.
Once the returned package is received by the sender, you will be eligible for a refund as outlined in our returns guide.
📝 Additional Notes on Returns
Ensure that the item is in its original condition with any tags or packaging intact.
If possible, check whether you need to communicate with customer support to initiate the return process.
If the order was incorrect, reach out to our support team as soon as possible for assistance.
Check tracking and return notifications to ensure smooth processing of incorrect orders or replacements.
After the return is processed, the correct item will be reshipped to you, ensuring you receive the intended product.
Taking these steps ensures that you can resolve the issue and receive a refund or exchange appropriately.
Confirming Order Details
If you receive an email asking you to confirm your iPad model for a Rock Paper Pencil order, it may be legitimate. Here’s what to do:
For Supported iPad Models: If your iPad is a supported model, no action is required.
For Other iPad Models: Reply to the email with your exact iPad model to ensure the correct Rock Paper Pencil kit is sent.
How to Find Your iPad Model
Open the Settings app on your iPad.
Navigate to General > About.
Look for the Model Name field to identify your device.
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