What Can I Do if I Can't Cancel My Order Because It Has Shipped?
If your order has already shipped, cancellation is generally no longer possible. However, if the order is incorrect or shipped, you still have multiple options to address the issue, including solutions for shipped items and situations involving incorrect deliveries.
Initiate a Return After Delivery
If the order has already been delivered to your address and is incorrect, you can still return it to receive a refund or replacement. Follow these steps to complete the process:
Follow the instructions in our guide here: How do I start a return or exchange?
Prepare the package for return by following the provided guidelines (e.g., attaching a return label).
Drop off the package at the specified location or arrange for carrier pickup, as outlined in the return instructions.
Once the returned package is received by the sender, you will be eligible for a refund as outlined in our returns guide.
📝 Additional Notes on Returns
Ensure that the item is in its original condition with any tags or packaging intact.
If possible, check whether you need to communicate with customer support to initiate the return process.
If the order was incorrect, reach out to our support team as soon as possible for assistance.
Check tracking and return notifications to ensure smooth processing of incorrect orders or replacements.
Taking these steps ensures that you can resolve the issue and receive a refund or exchange appropriately.
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