If you are experiencing an issue with Workbench, submitting a diagnostic report helps our team investigate what went wrong. Reports are tied to your Astropad account so we can identify you without needing any additional information.
📋 How to Submit a Diagnostic Report
On Mac:
Automatically send to our team:
Open Workbench on your Mac
On the Mac Menu, click Help
Select Generate Diagnostic Report
The report will run for a few moments
Once complete, it should say Diagnostic report ready
Click on Send to Astropad
Wait for the Diagnostic Report to upload
Once the upload is complete, you'll receive confirmation
Manually send to our team:
Open Workbench on your Mac
On the Mac Menu, click Help
Select Generate Diagnostic Report
The report will run for a few moments
Once complete, it should say Diagnostic report ready
Click on Open...
Your document will then show up in Finder in the Downloads folder
Next, attach your report(s) to your email/chat and our team will review it for you
Visual Guide:
Generating your report:
Uploading your report through the app:
Uploading your report manually:
On iPad:
There are a few ways you can generate and send a diagnostic report from your iPad.
Automatically send to our team:
Open Workbench on your iPad
On the main device list screen, tap the … in the top right corner
Tap on Diagnostic Report to generate the report
Once complete, it should say Diagnostic report ready
Tap on Send to Astropad
Wait for the Diagnostic Report to upload
Once the upload is complete, you'll receive confirmation
Manually send to our team:
There may be times where you aren't able or don't want to send reports directly via the app. In that case, you can manually send the file to us.
Open Workbench on your iPad
On the main device list screen, tap the … in the top right corner
Tap on Diagnostic Report to generate the report
Once complete, it should say Diagnostic report ready
Tap on Share...
You can then choose to save your file anywhere on your iPad
Next, attach your report(s) to your email/chat and our team will review it for you
Visual Guide:
Generating your report:
Uploading your report through the app:
Uploading your report manually:
If the upload fails:
💡 Good to Know
Submit the report as soon as possible after the issue occurs so the logs are fresh and relevant.
If you have trouble sending the report through the application, you can send it in an email or chat to our team.
When sending a report, it's always best to include as much information as possible about the issue, your devices, and the symptoms you're seeing. We'd rather you send too much information than not enough. The more information we have, the sooner we are able to find a solution.